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Answers about your order, delivery and your KP routine. Search below or pick a topic.

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Popular questions

Quick answers to what people ask most

Using the cream, delivery and your order, in a few short lines.

Woman smoothing Noura cream onto her upper arm
Fragrance-freeNo sticky residue, absorbs in seconds
Using the cream: How do I use the cream?

Use it after your shower, on clean and dry skin. Smooth a thin layer over rough or red areas, like your arms, thighs, legs or butt, and leave it on.

It absorbs in seconds with no sticky residue, so you can get dressed right away. It's fragrance-free, and it works on strawberry legs too.

Results: When will I see results?

Your skin feels softer from the first use. Over the first 1-2 weeks, bumps start to smooth out. Red dots take a little longer and look lighter around week 4, as your skin renews.

Everyone's skin is different, so keep going. A steady routine is what keeps KP skin smooth.

Shipping: How long does shipping take?

Orders ship within 1-2 business days. After that, delivery usually takes:

  • United States 4-12 days

More details on our Shipping info page.

Orders: How do I track my order?

As soon as your order ships, we email you a tracking number. Pop it into our Track your order page to see the latest update.

Can't find the email? Check your spam or promotions folder, or send us a message.

Orders: Can I change my shipping address?

Send us a message as soon as you can. Add your order number and the correct address, and we'll do our best to update it before your order ships.

Orders ship within 1-2 business days, so the sooner you write, the better.

Offers: How does Buy 2, Get 3 Free work?

You pay for 2 tubes and get 3 more free, so you get 5 tubes for $49.95. That's $9.99 a tube, and shipping is free.

It's a good fit if you're caring for more than one area, like arms and legs, or sharing with someone at home. Want to start smaller? Buy 1, Get 1 Free gives you 2 tubes for $34.95.

See the offer

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Can't find your answer? Send us a message and we'll get back to you by email.

Hand holding a tube of Noura KP Bump & Redness Cream

Have these handy

They help us find your order and reply sooner.

  • Your order numberIt's in your confirmation email.
  • The email you used at checkoutSo we can find your order.
  • A few words about what you needDelivery, your routine or a new address.