Help center

Frequently asked questions

Quick, honest answers about using Noura, what to expect, what's inside and your order. Can't find yours? Our team is happy to help.

  • Ships in 1-2 business days
  • Dermatologist tested
  • Vegan and fragrance-free
Woman smoothing Noura KP Bump & Redness Cream onto her upper arm
Ships in 1-2 business daysTracking on every order
Dermatologist testedVegan and fragrance-free

01 · 5 questions

Using Noura

How to apply it, how often, and where.

How do I use Noura?

After your shower, pat your skin dry. Squeeze a small amount onto each area and smooth it in gently. No scrubbing and no rinsing.

It absorbs in seconds, so you can get dressed right away.

How often should I use it?

Once a day works best. Daily use is what keeps the bumps smooth and the redness calm.

If your skin is sensitive, start every other day for the first week or two. Move to once a day when your skin feels comfortable.

Where on my body can I use it?

Anywhere you have rough bumps or red dots: upper arms, thighs, legs and butt. It works on strawberry legs too.

Noura is made for the body, so keep it off your face. Avoid your eyes, lips and any broken or irritated skin.

Can I use it right after shaving?

Yes. The acids are balanced with moisturizing lactic acid and urea, so it's gentle on freshly shaved skin.

If your skin is very sensitive, wait a few hours after shaving during your first week.

Can I use it with my other body products?

Yes. Keep the rest of your routine simple and apply Noura to clean, dry skin as its own step.

Skip scrubs, loofahs and other exfoliating products on the same areas. Scrubbing irritates red follicles and can make the dots look worse, and Noura's acids already do the exfoliating for you.

02 · 4 questions

Results

What to expect, and when.

How long until I see results?

Most people feel smoother skin within 1-2 weeks. Red dots take longer and usually start to look lighter from about week 4.

Everyone's skin is different, so results vary. Steady daily use makes the biggest difference.

Is it for strawberry legs too?

Yes. Noura is made for keratosis pilaris and strawberry legs: the rough bumps you feel and the red dots you see on your arms, thighs, legs and butt.

Use it once a day after your shower, including on freshly shaved legs.

Will my KP come back if I stop?

It can. KP is genetic, so there's no permanent fix. If you stop, the bumps and redness can slowly return.

That's why Noura is made to be easy to use every day: one quick squeeze after your shower, with no smell and no sticky feel.

What if I'm not seeing a change yet?

Give it time. Texture usually changes first, in about 1-2 weeks. Red dots take longer, often from about week 4.

Check the basics: once a day, on dry skin, no scrubbing. Still unsure? Contact us and we'll help you with your routine.

03 · 7 questions

Ingredients & Safety

What's inside, and how to use it safely.

What's inside Noura?

Five actives that work together:

  • 6% glycolic acid Smooths rough build-up
  • 0.5% salicylic acid Works inside the pore
  • 2% niacinamide Calms the look of red dots
  • Lactic acid Softens and moisturizes
  • Urea Adds moisture

The full ingredient list is printed on every tube.

Does it smell or feel sticky?

No. Noura is fragrance-free, with no added scent and no medicine smell.

It's a light cream that absorbs in seconds and leaves no sticky residue, so nothing ends up on your clothes or sheets.

Is Noura vegan and cruelty-free?

Yes, it's both. It's also free from parabens, sulfates and phthalates, and dermatologist tested.

Is it OK for sensitive skin?

Noura is dermatologist tested and made to be gentle. If your skin is sensitive, patch test first: apply a little to a small area, like your inner arm, and wait a day to see how your skin feels.

Then start every other day. If your skin gets red, itchy or sore, stop using it and check with your doctor.

Do I need sunscreen while using it?

Yes, on skin that sees the sun. Acids like glycolic and salicylic acid can make skin more sensitive to sunlight, so wear SPF on exposed areas during the day.

Can I use it while pregnant or breastfeeding?

Please ask your doctor first. They know your health and can tell you what's right for you. It helps to bring the tube, or a photo of the ingredient list, to your appointment.

I have a skin condition or take medication. Can I use Noura?

Please check with your doctor or dermatologist first. That includes eczema, psoriasis, very reactive skin, prescription skincare, or any medication that affects your skin.

And if you're not sure your bumps are KP, a doctor can tell you.

04 · 5 questions

Orders & Offers

Bundles, payment and changes to your order.

What are the current offers?

Noura comes in two bundles:

  • Buy 1, Get 1 Free 2 tubes for $34.95
  • Buy 2, Get 3 Free 5 tubes for $49.95

The 5-tube bundle ships free.

Which bundle should I choose?

Two tubes is a good start if you're treating one or two areas.

Five tubes is the best value at $9.99 a tube, with free shipping. It suits you if you're treating several areas, or you want to keep going every day, since KP comes back when you stop.

What payment methods do you accept?

We accept all major cards, plus the express checkouts shown at checkout. Pick whichever is easiest for you.

Can I change or cancel my order?

Contact us as soon as possible with your order number and what you'd like to change. Orders ship within 1-2 business days, so the sooner we hear from you, the more we can do.

Something's wrong with my order. What should I do?

We're sorry about that. Contact us with your order number and a short note about what happened.

A real person will look into it and get back to you by email.

05 · 4 questions

Shipping & Tracking

When your order ships, and when it arrives.

When will my order ship?

Orders ship within 1-2 business days. Once your parcel is on its way, we email you a tracking number.

How long does delivery take?

After your order ships, delivery usually takes:

  • United States 4-12 days

These are estimates.

How do I track my order?

Use the tracking link in your shipping email. You can also enter your tracking number on our Track your order page.

If tracking hasn't updated for a few days, contact us with your order number and we'll look into it.

Do you offer free shipping?

Yes, on the Buy 2, Get 3 Free bundle (5 tubes).

At checkout you can pick one of two options. Premium Tracked Delivery is $4.95, and free with Buy 2, Get 3 Free. Skip the Line + Shipping Protection is $14.95 and adds priority delivery plus damage and loss coverage.

Still have a question?

Send us a message and a real person will get back to you by email. For order questions, include your order number.

Ready when you are

Smoother skin starts with one squeeze

Five actives for the bumps you feel and the red dots you see, in one light cream that sinks in fast.

Five tubes of Noura KP Bump & Redness Cream
Buy 2, Get 3 Free
  • 2tubes Buy 1, Get 1 Free $34.95$17.48 a tube Great to start
  • Most chosen5tubes Buy 2, Get 3 Free $49.95$9.99 a tube Free shipping
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  • Five actives
  • Fragrance-free
  • Vegan & cruelty-free
  • Dermatologist tested